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Information about Best Buy's Renew Blue transformation, as presented at the company's analyst event in November 2012, can be accessed here.
At Best Buy, WE PROMISE:
The best selection of consumer electronics is available in our stores. New releases of technology are commonplace at Best Buy, and in our stores, customers have an opportunity to interact with the latest and greatest. Our goal is to demonstrate how our products interact together, how we can provide end-to-end solutions and support, and how we can create a truly vivid customer experience.
Our non-commissioned Blue Shirts provide a world-class experience with, collectively, more than 700,000 hours of product and service training under their belts.
Our Low Price Guarantee marks the end of showrooming for our customers. With the confidence to come into one of our stores and know price is not an issue, customers can try the latest technology and buy in-store, now. They can purchase nearly all in-stock products at Best Buy, take their purchases home immediately and know that they are receiving the best value.
We are everywhere our customers need us to be. Customers can shop anytime online at BestBuy.com, on their phones at m.bestbuy.com and through the Best Buy App. Or, they can call or visit any one of our more than 1400 physical locations.
Protecting customers’ purchases is important. Our Geek Squad Protection is designed to assist our customers when they run into problems with their products. We also offer complimentary “Up and Running” phone support for 30 days. And we make bringing it all home easy with our installation services for appliances, mobile electronics and home theater purchases. Our Trade-in and Save programs provide customers with an opportunity to receive gift cards for their gently used electronics and games. Or, they can bring aging technology to their local store for responsible recycling.